Privacy policy

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GENERAL
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using our products such as receiving quotes, uploading information to us and our websites (the “Websites”), such as www.thepaintingbroker.com.au, downloading our applications, or are merely visiting our Websites.
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, email address, telephone number.
By giving us such information, you will need to consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at admin@thepaintingborker.com.au. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.
USE OF PERFORMANCE DATA
The Painting Broker will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. The Painting Broker may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.
USE OF PERSONAL INFORMATION
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail admin@thepaintingbroker.com.au or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.
DISCLOSURE OF PERSONAL INFORMATION
We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by The Painting Broker.
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Australian law.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.
SECURITY
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at admin@thepaintingbroker.com.au
POLICY CHANGES
Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.

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Client’s Terms and Conditions

Contractor’s Terms and Conditions

Get Quotes

from Painters Now!

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    Address of work

    Address:
    Suburb:
    State:
    Post Code:
    What you would like done:
    Interior
    Partial Interior
    Exterior
    Partial Exterior
    Roof
    Other
    (Optional)
    Please describe in further detail:
    Timescale for:
    Title :
    Mr Mrs/Ms
    Name:
    Email Address:
    Telephone(Best Contact):
    How did you find us?
    By pressing 'Get Quotes!', you agree to the Terms and Conditions of thepaintingbroker.com.au
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    FAQ

    1. Why should I use The Painting Broker instead of ringing Painters / Contractors myself?

    • No frustration trying to find painters to come and quote
    • Only pre-screened quality painters/contractors sent
    • Painters/contractors save on advertising & material costs, saving you money
    • Only painters/contractors who work in your area are sent
    • Only painters/contractors who can do the job in your time frame are sent
    • Only painters/contractors who can do your specific type of job are sent
    • Only one (1) phone call to obtain up to four (4) independent quotes
    • Competition ensures lowest possible price for quality work
    • YOU maintain total control over quoting process
    • YOU maintain total control over painting process

    2. How do I proceed if I want a quote – what happens?

    Email us via this Website Quote Request page or phone us on 07 3219 3733

    We will ask for your name, phone numbers, fixed and mobile, email address and job address, a general description of the job- interior, exterior weatherboard etc. and your approximate job start time e.g. 1 month, flexible.

    Then we will contact up to 4 painters that can meet your requirements.  Each independent contractor will then phone YOU within approx. 48 hours and organise a suitable time for the painter/contractor to come and quote your job.

    If you choose a recommended painter/contractor, you notify them directly and deal with them.  You don’t need to notify us.

    It is so easy.  Just try it!

    3. Does The Painting Broker guarantee the Painter / Contractor’s work?

    The painters/contractors are totally independent contractors and businesses.

    Our aim is to provide you with control over whom you choose, what quote you accept and how the work proceeds. Therefore, the PB cannot & does not guarantee the work.

    An initial check is made to ensure the painter/company is licenced, if required.  A copy of Public Liability insurance is obtained.

    References provided are checked for authenticity.  If any serious complaints are made against a company and these complaints are verified as accurate, then the painter/company is suspended until issues are resolved.

    5. If I have a problem with a Painter / Contractor, will The Painting Broker help?

    Due to the contract being between you and the painter/contractor, we have no direct control over any disputes.  However, we will encourage the painter to settle the problem quickly.

    6. If this is a free service to clients, how does The Painting Broker make money, and does that mean I will end up paying more?

    The service is TOTALLY FREE to home owners/clients.  The painters/contractors pay us a very small amount for advertising which in most cases saves them 50% of their advertising costs.  We have also negotiated group buying prices for quality brand materials which also lowers their costs.  These things as well as healthy competition for your job, ensures excellent competitive prices for quality workmanship.

    This is a TOTALLY OBLIGATION FREE service for you.  You can choose any Painting Broker recommended painter/contractor you wish and you can choose NOT TO USE any painter/contractor recommended to you. 

    YOU ARE IN FULL CONTROL OF THE PROCESS.

    If you change your mind & don’t want to proceed, you can. You don’t even have to let us know.

    8. How can I be sure that my quotes are independent and no collusion has taken place?

    No painter/contractor knows who else has been referred to you.  The Painter Broker does not get to know the price quoted by any painter/contractor and different contractors are sent to do different quotes.

    9. Will my private information be protected and not shared with anyone else?

    The PB adheres to a strict privacy policy.  Your details will only be provided to the actual painters/contractors that will quote your work as per your request.  Your details WILL NOT be sold or given to any marketing company.

    No painter’s private details will be provided to anyone without their permission.

    The PB may in the future offer you other services, but you can request this not to be done at any time.

    WE RESPECT YOUR PRIVACY.

    10. What should I look for in a Painter / Contractor?

    Painting quotes can vary due to different views regarding preparation. Even though we all want to get the best price, we should never sacrifice quality for price. The aim is to balance both PRICE and QUALITY. That is where the PAINTING BROKER can help.
    . Look for contractors who will provide extensive details on what they will do and not do. This will help avoid misunderstandings and disapointments later. Don't accept a quote on the back of a card.
    . Be careful of a contractor who discounts the price for cash. If they are not professional and honest with others, they won't be with you.
    . Ask for references with contact details. When speaking with referees, ask questions regarding reliability and how easy it was to deal with the contractor. If minor problems arose (they sometimes do), did the contractor fix the problem quickly without arguments?
    . Ask to see the contractor's Painters Licence (if in QLD or NSW), Public Liability insurance policy and make sure they are current.
    . Look for painters who work on the project or who personally supervise the project. Use of subcontractors can add to communication difficulties and lead to the taking of possible shortcuts.

  • Location:
    Brisbane
    Sydney
    Melbourne
    Phone:
    Brisbane - 07 3219 3733
    Melbourne - 1300 987 341